Refund Policy

We have a 90-day return policy. Returns are accepted 90 days after receiving your item.

 

Return Process

Eligible return items must be in same condition as received - unworn or unused, with tags and store branded stamps, in original packaging, and receipt or proof of purchase.
Customer is responsible for cost of return shipping.

To start return, contact us at info@broluxe.us. Please note, returns will need to be approved.

If return is approved, we’ll send instructions on how and where to send package. Items sent back to us without first requesting a return will not be accepted.

Damaged products and melted or damaged candles will need to be returned to us in original packaging or similar quality to prevent further damage.

Defective / Wrong Item

Please inspect your order upon reception. Contact us immediately within 48 hours of delivery if item is defective or wrong item is received so we can evaluate and make corrections.

 

Damaged / Missing / Stolen Package

Broluxe Ltd. Co. is not responsible for any delays caused by UPS, USPS or any shipping carriers.
Broluxe Ltd. Co. is not liable for products damaged while in the care of shipping providers but please inform us if this occurs. In an effort to help rectify the situation, we take photos of package and items inside prior to sealing box for claims evidence. If you receive damaged items, please reach out to us so we can contact the shipping provider to file a claim. If shipping carrier approves claim, we will proceed with a replacement or refund to original payment method for orders which customer paid shipping costs. For orders with Free Shipping, a full refund in the form of a Broluxe Ltd. Co. Gift Card will be given or a partial refund excluding shipping cost to original payment method will be given.

For additional protection, please request a Signature Requirement on Delivery in the 'notes' section during the checkout process.

We will replace, refund, or discount candles that have been melted during shipment if a Signature Requirement on Delivery was requested and customer paid for Express or Standard Shipping cost only, and photographic proof of damage to the item and the shipping box is submitted to our customer service and approved within 48 hours of Delivery confirmation at our discretion.

Packages confirmed Delivered by shipping provider - Refunds, replacements, and discounts will not be given on orders placed without Signature Requirement on Delivery for melted products due to sitting out in the heat, missing, or stolen packages.

Exceptions / Non-Returnable Items 

Certain items cannot be returned - Perishable goods (pet food, pet treats etc.), custom products (such as special orders or personalized items), and personal care goods. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we will not accept returns on sale items or Gift Cards.

Candle Summer Shipping return policy applies specifically to candles affected by heat-related issues during shipping.

Exchanges

The fastest way to receive exchange items - Request exchange with approval, return original item, after return condition approval make a separate purchase for the new item.

 

Refused / Returned Orders

Packages refused/returned once reaching shipping address will be charged a restocking fee of 20%. Shipping fee will be charged on orders shipped with Free Shipping. A new purchase will be required for products.

Refunds / Replacements

Confirmation email will be sent once refund or replacement is approved or declined. For approved items a replacement, discount, Broluxe Ltd. Co. Gift Card, or refund to original payment method for orders which customer paid shipping cost will be offered.

For orders with Free Shipping, a full refund in the form of a Broluxe Ltd. Co. Gift Card or a partial refund excluding shipping cost to original payment method will be offered at our discretion. Please remember, orders refunded to original payment method may take up to 10 business days - does not include weekends - depending on bank or credit card company to process and post refund.
If more than 15 business days - not including weekends - have passed since approval for return, please contact us at info@broluxe.us.

Last updated: June 29, 2025